AI AGENTS

AI agents can operate with different levels of autonomy based on your preferences. For routine decisions with clear parameters, agents can act independently. For more complex or sensitive decisions, we implement confidence thresholds that determine when human review is needed. You can customise these thresholds for different types of actions - for example, allowing agents to independently respond to common customer inquiries but requiring approval for financial transactions above a certain value. This balance ensures efficiency while maintaining appropriate oversight.

AI agents can be configured with different communication styles for different audiences. When interacting with customers, agents can adopt a conversational, branded tone that aligns with your company voice, with appropriate disclosures about their AI nature depending on your preference and regulatory requirements. For internal communications, agents can use more direct, data-focused language and include technical details that would be relevant to team members. Both communication styles are customisable and continuously refined based on feedback and effectiveness metrics.

Traditional chatbots follow rigid, predefined scripts and can only respond to anticipated questions within narrow parameters. AI agents represent a significant advancement with their ability to understand context, learn from interactions, make autonomous decisions, and take initiative rather than simply reacting. While chatbots typically handle only single-turn conversations in one channel, AI agents can maintain context across multiple interactions, coordinate across different systems, and proactively initiate actions when needed. AI agents can also handle complex workflows requiring multiple steps and decisions, unlike simple chatbots limited to providing information or completing basic tasks.

No, you don't need any technical knowledge of AI. Our team handles the complex parts while giving you a simple interface to use. Think of it like driving a car - you don't need to understand how the engine works to benefit from it.

Yes! AI automation works across industries including healthcare, legal, retail, hospitality, manufacturing, and professional services. Each industry has different tasks that can be automated, and we customise solutions based on your sector's unique requirements.

Most of our clients see a positive ROI within 3-6 months. Small businesses typically recover their investment faster, often within 8-12 weeks, because the impact of saving time is more immediately felt in smaller operations.

Absolutely. We recommend starting with a pilot project focusing on one department or process. This helps you see real results before expanding. Our starter packages let you automate a single workflow with minimal commitment.

Our AI systems are flexible and can be adjusted as your business evolves. Unlike rigid traditional software, AI automation can adapt to changes in your processes without requiring a complete rebuild. We can modify your automation systems as needed.

We use your existing data and documents to train the AI. During implementation, we'll collect examples of tasks you want to automate, like email responses or document processing. The more examples we have, the better the AI performs. This training process typically takes 1-6 weeks depending on the complexity and completeness of the data.

All automation systems include oversight mechanisms. You can set confidence thresholds so the AI only acts independently when it's very certain. For less certain cases, the system will flag items for human review. Over time, the AI learns from corrections and makes fewer mistakes.

No special hardware needed. Our AI automation solutions are cloud-based and work with your existing computers, tablets, and smartphones. You only need a reliable internet connection to access the systems.

The AI is trained to recognise when something falls outside normal patterns. When it encounters an unusual case, it can either apply special rules you've defined or route the case to a human team member. This ensures exceptional situations receive proper attention.

This is entirely your choice. Some businesses prefer to be transparent about using AI assistants, while others want a seamless experience. We can design the customer interaction to be clearly automated or to mimic human conversation, depending on your preference. It usually depends on the complexity and/or the sensitivity of the interaction.

This depends on your service level agreement with Micro Rocket. When engaged we offer several support and ongoing maintenance service levels to suit your needs and expertise.

Some updates will happen automatically in the background without disrupting your operations. For custom solutions, we recommend a performance reviewed every three months where we can recommend optimisations.

Yes, our advanced systems can process handwritten forms, notes, and documents with high accuracy. While typed text is processed with near-perfect accuracy, handwriting recognition typically achieves 85-95% accuracy depending on legibility.

Absolutely. AI is excellent for ensuring regulatory compliance by automatically applying the latest rules to processes like data management, financial reporting, and health and safety documentation. The system stays updated with current regulations for your industry.

During implementation, you'll have a dedicated project manager. We provide comprehensive training for your team, documentation, and support during the first month. After that, support is available on a monthly subscription basis.

Yes, we offer live demonstrations showing real examples of AI automation working in businesses similar to yours. These demos let you see the actual interface and results without any commitment. Contact us to schedule a personalised demonstration.