Privacy Policy

1. Who We Are

MicroRocket (“we”, “us”, “our”) is an AI automation consultancy based in Sydney, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit microrocket.com and use our related services (the “Services”).

For any privacy-related enquiries, contact us at hello@microrocket.com.

2. Information We Collect

Information you provide directly:

• Name and email address when you submit a contact form or book a call
• Company name and role, if provided
• Messages and files you send us through the website
• Account information if you access the client portal

Information collected automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide the services you request
• Send you information about our services where you have opted in or we have a legitimate interest
• Improve and personalise your experience on the website
• Analyse website usage and performance
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, our legal bases include:

• Consent — where you have given clear consent for us to process your information for a specific purpose
• Contractual necessity — where processing is necessary to perform a contract with you or take pre-contractual steps
• Legitimate interest — where processing is necessary for our legitimate business interests, provided your rights do not override those interests
• Legal obligation — where processing is necessary for compliance with Australian law

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers — hosting, email delivery, analytics, and CRM tools that help us operate the Services
• Professional advisors — lawyers, accountants, or auditors where necessary
• Legal authorities — where required by law, court order, or government request

Some of our service providers are located outside Australia (including the United States). Where we transfer data internationally, we take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy and Australian privacy law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions and CRM records are retained for the duration of our business relationship and a reasonable period thereafter. You may request deletion at any time (see Section 8).

7. Cookies

We use cookies and similar technologies to understand how you use our website and to improve your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Services.

We use:

• Essential cookies — required for the website to function (e.g., session management)
• Analytics cookies — help us understand usage patterns and improve the site

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at hello@microrocket.com. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

MicroRocket
Sydney, Australia
hello@microrocket.com